5 Tips to Avoid an Ebay Seller Suspension for Seller Non-performance

29 September 2007

Ebay has created a new policy known as seller non-performance that is causing lot of good sellers to be suspended. If you haven't read about this new policy, click on this link and do so right away.

Here are five things you should be doing to make sure you are not one of the good sellers that gets suspended due to this new policy.

  1. Don't try selling import dvds on eBay. In the dvd business, "import dvd" is code word for bootlegs. If you find a supplier advertising DVD-5, DVD9, or import dvds, do not make the mistake of buying them to sell on eBay. If you do, I can guarantee your account will be terminated or suspended.
  2. You should answer customer questions within 24 hours. If you don't have time to meet this commitment, you should really think about hiring some help or running less auctions. I personally feel a response time of 2 - 3 days is acceptable, but I know from experience some buyers expect a response a lot quicker than that. Ultimately these buyers have the ability to effect your feedback rating, and it is better try and please them before you get a negative.
  3. You can avoid negative feedback by shipping your items promptly. I personally ship all of my items within 1 business day. Out of thousands of feedback, I have very few complaints regarding shipping.
  4. I'm personally a fan of buying used personal collection dvds from eBay and splitting them up and reselling them for a profit. Just be aware there are risks involved when doing this. Used dvds have the potential of having scratches. Unless you are going to check every single movie you plan to sell, (who has that kind of time), you run the risk of shipping a faulty product to your customer. I am always quick to make good on any complaints, but some new buyers will never contact you before leaving bad feedback.
  5. Negative and neutral feedback is inevitable. You could sell $100 bills for $10 each and there will be somebody out there that will give you negative feedback for it. Bad feedback is something every high volume seller has to deal with. Once every week, I contact every buyer that left me bad feedback and ask what I can do to make them happy. About half the time, I can come to some type of resolution and the buyer agrees to mutual feedback removal.

If you are going to avoid the problems that come with ebay's new seller non-performance policy, then you have to be proactive. The old saying, "An ounce of prevention is worth more than a pound of cure", rings true when you are dealing with eBay.

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Voice Your Thoughts

  1. Hello- I sell used and new LP and 45RPM records on eBay and just recently had my store suspended for non-performance. The problem is that I don’t know why. All of the figures that are displayed to the seller show that I am in complaince by a large margin. It apparently has to do with figures that eBay doesn’t make available to the seller that is the problem. E-mails to eBay and a phone call to them was to no avail as they are not flexible on anything and talk around the subject instead of giving you truthful answers.


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